Help Center
*e.g. dedicated server setup, VPS configuration
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Find answers to your most common questions and learn more about our hosting services, DNS settings, security features, and more. Whether you’re setting up your first server or need help optimizing your hosting, explore our helpful resources tailored to your needs.
Hosting Plans
How do I get started with dedicated servers or VPS hosting?
To get started with dedicated servers or VPS hosting, first, choose a plan based on the resources you need (CPU, RAM, storage). After purchasing, you'll receive login credentials for your server, either through SSH (for Linux-based servers) or RDP (for Windows). From there, you can install your preferred OS, configure the server, and deploy your applications or websites. Our support team is available 24/7 to help you with setup and initial configuration if needed.
What are the differences between each hosting plan?
Each hosting plan differs based on the resources and services offered. Dedicated servers provide you with an entire physical server for your use, offering maximum control and performance. VPS hosting, on the other hand, provides you with a virtualized server environment, sharing the physical server with other users but with dedicated resources. KVM and RDP hosting focus on virtualization and remote desktop protocols, while web hosting is ideal for simpler websites with shared resources.
Which hosting solution (dedicated, VPS, KVM, RDP, web hosting) is right for me?
The hosting solution that’s right for you depends on your specific needs:
Dedicated Servers: Best for large websites or applications that require high performance and security.
VPS - KVM: Ideal for growing businesses that need more control and scalability without the cost of a dedicated server.
RDP: Perfect for users who need to manage a remote Windows desktop or server environment.
Web Hosting: Suitable for smaller websites with lower traffic and fewer resource needs.
Dedicated Servers: Best for large websites or applications that require high performance and security.
VPS - KVM: Ideal for growing businesses that need more control and scalability without the cost of a dedicated server.
RDP: Perfect for users who need to manage a remote Windows desktop or server environment.
Web Hosting: Suitable for smaller websites with lower traffic and fewer resource needs.
Why do I need a domain name for my hosting?
A domain name is essential for branding and accessibility. It serves as the human-readable address for your website (e.g., www.yoursite.com), making it easy for visitors to find you online. Without a domain, users would need to type in your server’s IP address, which is difficult to remember and unprofessional. Domains also allow for custom email addresses, improving your business’s credibility.
How is my website or server protected from hackers?
We provide multiple layers of security to protect your website or server:
Firewalls: Block unauthorized traffic and protect your server from malicious activity.
DDoS Protection: Shields your server from Distributed Denial of Service attacks, ensuring uptime and performance.
SSL Certificates: Secure data transmissions between your site and users by encrypting sensitive information.
Regular Security Patches: We keep your server updated with the latest security fixes to prevent vulnerabilities.
Advanced Monitoring: Continuous monitoring for suspicious activity and automated alerts in case of any breaches.
Additionally, we offer optional security services such as malware scanning, intrusion detection, and managed security for enhanced protection.
Firewalls: Block unauthorized traffic and protect your server from malicious activity.
DDoS Protection: Shields your server from Distributed Denial of Service attacks, ensuring uptime and performance.
SSL Certificates: Secure data transmissions between your site and users by encrypting sensitive information.
Regular Security Patches: We keep your server updated with the latest security fixes to prevent vulnerabilities.
Advanced Monitoring: Continuous monitoring for suspicious activity and automated alerts in case of any breaches.
Additionally, we offer optional security services such as malware scanning, intrusion detection, and managed security for enhanced protection.
How do I back up my server or website data?
We offer automated backup services that ensure your server or website data is regularly and securely backed up to remote storage. You can set the frequency of backups (daily, weekly, etc.) and restore your data in case of accidental deletion, hardware failure, or cyber-attacks. Manual backup options are also available if you prefer to manage backups yourself. Regular backups are highly recommended to avoid data loss and ensure business continuity.
DNS and Domains
How do I set up DNS for my domain?
To set up DNS for your domain, you need to log into your hosting control panel or DNS management interface. From there, you can configure DNS records such as:
A Record: Points your domain to your server’s IP address.
MX Record: Directs email traffic to your mail server.
CNAME Record: Alias that points your domain to another domain.
TXT Record: Can be used for various purposes such as domain verification or email authentication (e.g., SPF, DKIM).
Once you’ve configured these records, it can take up to 24-48 hours for DNS changes to propagate worldwide.
A Record: Points your domain to your server’s IP address.
MX Record: Directs email traffic to your mail server.
CNAME Record: Alias that points your domain to another domain.
TXT Record: Can be used for various purposes such as domain verification or email authentication (e.g., SPF, DKIM).
Once you’ve configured these records, it can take up to 24-48 hours for DNS changes to propagate worldwide.
What is the difference between domain registration and web hosting?
Domain registration refers to securing a domain name (e.g., www.yoursite.com) so that it can be used for your website or email. You register a domain through a registrar and maintain control over that domain for as long as it is renewed.
Web hosting, on the other hand, is the service that provides the physical server or virtual resources where your website files and data are stored. Without hosting, your domain would not have any content to display when visited. Essentially, domain registration gives you a name, and hosting provides the space to store and serve your website.
Web hosting, on the other hand, is the service that provides the physical server or virtual resources where your website files and data are stored. Without hosting, your domain would not have any content to display when visited. Essentially, domain registration gives you a name, and hosting provides the space to store and serve your website.
How do I transfer my domain to a new hosting provider?
To transfer your domain to a new hosting provider, follow these steps:
Unlock your domain at your current registrar.
Obtain the EPP code (also known as the authorization code) from your current provider.
Start the transfer process at your new hosting provider, providing the EPP code when requested.
Confirm the transfer via email (if required).
The transfer process may take a few days to complete.
Ensure you do not cancel your existing domain registration until the transfer is complete, and be mindful of any potential downtime.
Unlock your domain at your current registrar.
Obtain the EPP code (also known as the authorization code) from your current provider.
Start the transfer process at your new hosting provider, providing the EPP code when requested.
Confirm the transfer via email (if required).
The transfer process may take a few days to complete.
Ensure you do not cancel your existing domain registration until the transfer is complete, and be mindful of any potential downtime.
Why is DNS important for my website?
DNS (Domain Name System) acts as the internet’s phonebook, translating human-friendly domain names (e.g., www.yoursite.com) into IP addresses that computers use to identify each other on the network. Without DNS, users would have to remember complex IP addresses to visit websites. DNS also enables other services like email and ensures your website is accessible globally. A properly configured DNS setup ensures your website runs smoothly and remains reachable by users.
How do I configure custom DNS records?
To configure custom DNS records:
Log into your hosting or domain provider’s control panel.
Navigate to the DNS management section.
Choose the record type you need (A, MX, CNAME, TXT, etc.).
Input the necessary details (such as IP address for A record or mail server for MX).
Save your changes.
DNS changes can take up to 24-48 hours to propagate globally. Configuring custom DNS records can be useful for setting up email services, subdomains, or integrating with third-party services like content delivery networks (CDNs).
Log into your hosting or domain provider’s control panel.
Navigate to the DNS management section.
Choose the record type you need (A, MX, CNAME, TXT, etc.).
Input the necessary details (such as IP address for A record or mail server for MX).
Save your changes.
DNS changes can take up to 24-48 hours to propagate globally. Configuring custom DNS records can be useful for setting up email services, subdomains, or integrating with third-party services like content delivery networks (CDNs).
How do I renew my domain name?
To renew your domain name:
Log in to your account with the registrar where the domain is registered.
Look for the "Domain Management" or "Renewals" section.
Select the domain you want to renew and choose the renewal period (typically 1-10 years).
Complete the payment process to finalize the renewal.
We recommend enabling auto-renewal to ensure your domain does not accidentally expire, which could result in downtime for your website or loss of the domain if not renewed promptly.
Log in to your account with the registrar where the domain is registered.
Look for the "Domain Management" or "Renewals" section.
Select the domain you want to renew and choose the renewal period (typically 1-10 years).
Complete the payment process to finalize the renewal.
We recommend enabling auto-renewal to ensure your domain does not accidentally expire, which could result in downtime for your website or loss of the domain if not renewed promptly.
Products and Services
How do I get started with web hosting?
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What is difference for each plan?
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What kind of web hosting do I need?
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Why do I need domain name?
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What my website protected from hackers?
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How do I backup my website?
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SSL and Security
How do I get started with web hosting?
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What is difference for each plan?
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What kind of web hosting do I need?
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Why do I need domain name?
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What my website protected from hackers?
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How do I backup my website?
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