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Hostifull

Terms of service

Last Updated: 2024-12-12

Welcome to Hostifull! By using our services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before accessing or using our services.

1. Services Provided

We provide web hosting, virtual machines (VMs), Virtual Private Servers (VPS), dedicated servers, bare-metal servers, storage servers, and related services. The specifics of each service are outlined in the individual service agreements or product descriptions on our website.

2. Definitions

 

    • Service Provider: Hostifull, operating under [legal entity name], providing web hosting and server-related services.

    • Client (Service Customer): An individual or legal entity using the services.

    • Node: A physical machine hosting the services provided by the Service Provider.

    • User Panel: An online platform for managing services and billing, accessible at https://hostifull.com/.

    • Network Attack: Any action such as DoS or DDoS attacks that disrupt the Service Provider’s infrastructure.

3. Client Responsibilities

3.1. You are responsible for:

    • Independently creating backups of your data.

    • Not using our services for illegal purposes.

    • Keeping your login credentials secure and confidential.

3.2. Additional obligations:

    • Independently managing the services you purchase, including updating software and ensuring security. Alternatively, you may hire a qualified administrator for ongoing service maintenance.

    • Ensuring that sub-users granted access to your services comply with these Terms of Service.

    • Notifying the Service Provider of service issues that do not result from your own misconfiguration.

    • Being at least 13 years old (or the applicable age of majority in your jurisdiction) and having parental or legal guardian consent if under the age of majority.

4. Billing and Payment

 

    • All invoices must be paid within the due date specified on the invoice.

    • Failure to pay within 3 calendar days after the service plan expiration date will result in the permanent deletion of your server and associated data.

    • Funds added to the user panel wallet are non-refundable and may only be used for purchasing Hostifull services.

    • Hostifull reserves the right to refuse the sale or renewal of services in cases where doing so could harm infrastructure stability or the company’s interests.

5. Data and Backups

 

    • You are responsible for maintaining backups of your data. While we may offer backup solutions, we do not guarantee their availability or reliability unless explicitly stated in your service plan.

    • Data loss resulting from hardware failure, cyberattacks, or other disruptions is not covered under our liability.

    • When using a dedicated server with a non-RAID configuration, we are not responsible for the risks associated with your unsafe use of the server. Should any information be lost, you are fully responsible. We strongly recommend using servers with RAID enabled to ensure data safety.

6. Acceptable Use Policy

 

    • You agree not to use our services for any illegal activities, including but not limited to:

       

        • Hosting malicious content (e.g., malware, phishing sites).

        • Violating copyright laws or intellectual property rights.

        • Sending SPAM, engaging in cryptocurrency mining, or other similar activities.

    • You are prohibited from overloading the CPU usage to 100% for an extended period (refer to industry standards – 10 hours). Consistent abuse of system resources may lead to service suspension.

    • Violation of these rules may result in immediate suspension or termination of your services without a refund.

7. Right to Suspend Services

 

    • We reserve the right to disable your server without prior notice if it is subject to a DDoS attack or if the server’s operation causes disruptions to our infrastructure.

    • While we will make reasonable efforts to mitigate the effects of network attacks (e.g., DDoS), we cannot guarantee full protection. Services may be disabled temporarily or permanently if attacks jeopardize infrastructure stability.

8. IP Blacklisting

 

    • If our IP address(es) become blacklisted due to activities from your account, we may require a financial payment to cover the cost of delisting the IP address. This fee will vary depending on the extent of the issue and delisting service fees.

9. Limitation of Liability

 

    • To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to data loss, revenue loss, or business interruption.

    • The Service Provider is not liable for damages resulting from:

       

        • Actions of third parties.

        • Force majeure events.

        • Client misconfiguration or use of insecure software.

        • Resource overloads caused by client-installed software exceeding allocated service parameters.

10. Complaints and Resolution

 

    • Clients may submit complaints via the support email or user panel.

    • Complaints must include client details, a description of the issue, and the requested resolution.

    • We will review complaints within 14 days and respond with a resolution where applicable.

11. Test Servers

 

    • Clients may be eligible for a one-time trial of up to [X hours].

    • After the trial period, services and associated files are deleted unless payment is made for continued usage.

    • Hostifull reserves the right to decline trial requests without specifying a reason.

12. Modifications to Terms

 

    • We reserve the right to update these Terms of Service at any time. Changes will take effect upon posting to our website. Continued use of our services constitutes acceptance of the updated terms.

13. Governing Law

 

    • These Terms of Service are governed by and construed in accordance with the laws of the Republic of Lithuania. Any disputes will be resolved exclusively in the courts of Lithuania.

For any questions or concerns about these Terms of Service, please contact us at info@hostifull.com.

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